The Customer Service Qualification structure below specifies the combination of units that need to be achieved for the individual to be awarded the qualification.

This qualification aims to:

• provide learners with the skills and knowledge required to successfully work in customer service

• develop learners’ skills in communication, resolving queries and meeting customers’ needs

• build learners’ knowledge of the principles of customer service. 

• ​

The objectives of this qualification are to help learners to: 

• develop customer service skills that can be relied upon by employers in a range of industries

• provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.